Frequently Asked Questions
Everything you need to know about shopping with BB Company.
What are your shipping rates and delivery times?
We offer standard shipping for a flat fee of $5.99, or free shipping on orders over $50. Standard delivery typically takes 3-5 business days within the continental US.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact to qualify for a full refund.
Which payment methods do you accept?
BB Company accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.
Do you offer international shipping?
Currently, BB Company only ships to addresses within the United States. We hope to expand to international shipping in the near future.